FAQ

[vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611363789840{margin-bottom: 40px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Game customization

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611311382452-022785d3-43b7″ heading=”Is it possible to make changes to the proposed creatives?” heading_typo=”null” content_typo=”null”]Do not hesitate to contact us to suggest changes or integrate concepts into our courses. No fee will be charged for minor changes. If your requests are more complex, we will charge a rate of $ 65 / hour in order to become changes.

As for risers, we offer you the possibility of adapting our content to your needs free of charge.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611312515635{margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Used materials

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611311971895-3173f7a8-4c5d” heading=”What materials are used to make the games?” heading_typo=”null” content_typo=”null”]Whether for the floor, walls or risers, we use products suitable for different application surfaces. Floor vinyl is covered with a rough, non-slip and scratch resistant laminate, while vinyl for walls is covered with a matte laminate for easy reading and eliminating light glare. The risers are covered with a lamination resistant to kicks and easy to wash.[/ohio_accordion_inner][ohio_accordion_inner title=”Section” tab_id=”1611311979906-c6da8542-20a3″ heading=”Are the games and signs made locally?” heading_typo=”null” content_typo=”null”]All games and signs sold on our site are manufactured and printed locally. No finished product is imported. We thus control the quality of our products and the production deadlines.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611312515635{margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Installation

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611360513643-3b0a72ab-c0e8″ heading=”How do I prepare floors and walls for installation?” heading_typo=”null” content_typo=”null”]You can apply your journey vinyl sticker on a variety of media, provided that they offer a clean, dry, smooth, non-porous and free from traces of oil, grease, wax, silicone or other polluting agents. To avoid unpleasant surprises, assume that all media are dirty and need to be cleaned.[/ohio_accordion_inner][ohio_accordion_inner title=”Section 2″ tab_id=”1611360513702-aaac0185-5fa9″ heading=”What surfaces can I install the games on the ground on?” heading_typo=”null” content_typo=”null”]A smooth and uniform surface promotes better adhesion of the self-adhesive product. Floors made of vinyl, terrazzo and linoleum tiles are excellent surfaces for laying games.[/ohio_accordion_inner][ohio_accordion_inner title=”Section” tab_id=”1611360557405-1f024e9f-2639″ heading=”What tools are required to install the games?” heading_typo=”null” content_typo=”null”]With the purchase of floor and wall sets, we provide you with a free installation kit that includes an installation guide, squeegee, rags and a bottle of 99% alcohol to clean your surfaces.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611312515635{margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Purchasing and shipping process

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611360801429-e4a8c02e-2b61″ heading=”Purchase online or by phone?” heading_typo=”null” content_typo=”null”]You can complete your purchase directly online via our website. We accept payment by check or credit card. In the case of payment by check, we will ship your order before we receive your check. The deadlines will therefore not be unnecessarily lengthened.

You can also place your order by contacting us at 514 834-7334 or by email at info@sensorypathcanada.com.

An invoice will be sent to you by email.

Please provide us with a PO number if applicable[/ohio_accordion_inner][ohio_accordion_inner title=”Section 2″ tab_id=”1611360801465-17b916bc-67dc” heading=”What is the delivery delay?” heading_typo=”null” content_typo=”null”]Each set produced and printed as it goes, please allow 5-10 business days for receipt of your order. If the delay seems too long to complete your project, please contact us in order to make an arrangement. It will be our pleasure to speed up the processing time for your order.[/ohio_accordion_inner][ohio_accordion_inner title=”Section” tab_id=”1611360871104-0a9cee98-db32″ heading=”Are there any shipping costs?” heading_typo=”null” content_typo=”null”]Delivery is free with a minimum purchase of $ 100. You will therefore have no surprises when invoicing. Shipping charges for orders under $ 100 are $ 15.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611312515635{margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Maintenance and durability

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611360904323-4ececdba-ffda” heading=”What are the indications for cleaning and maintaining a sensory path?” heading_typo=”null” content_typo=”null”]Motor runs can be maintained with cleaning products and non-corrosive household detergents. However, clean carefully with hot water not exceeding 35 ° C.

Warning: however, do not clean the vinyl within 48 hours of application, as this may alter adhesion and cause detachment.

Warning: corrosive solvents and detergents are to be avoided.[/ohio_accordion_inner][ohio_accordion_inner title=”Section 2″ tab_id=”1611360904370-58029763-d93a” heading=”How durable are your flooring products?” heading_typo=”null” content_typo=”null”]To prolong the life of your sensory path, we recommend that you cover it with a non-yellowing commercial wax. Adding this extra protection is strongly recommended. A few coats of wax will seal the edges of the film and protect it from lifting. So longevity really depends on the type of service your maintenance staff can provide. If the surface is waxed, as we recommend, the longevity will be as long as you want or until you strip the floor of all the wax.[/ohio_accordion_inner][ohio_accordion_inner title=”Section” tab_id=”1611360955060-503088b6-8bd0″ heading=”How to withdraw the courses?” heading_typo=”null” content_typo=”null”]Removal is simply a matter of removing the protective wax layers and applying the same stripper to the film. Use a squeegee and lift the edge of the piece slightly and will allow the floor stripping solution to release the adhesive from the initial wax layers that were on the floor when applying the course. It is also possible to heat the vinyl with a hair dryer to soften the adhesive. From one corner of the form, lift the heated parts so that you do not tear the vinyl. Always proceed in small heated areas, removing the vinyl gently to reduce the risk of leaving adhesive on the floor. Continue to heat and gently peel the vinyl until it is completely removed, always paying attention to the heat emitted, the vinyl’s stretch angle and the removal speed. If any glue remains on the surface, use a cloth soaked in acetone and gently rub the surface until the traces disappear.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][ohio_content_box content_styles=”.vc_custom_1611312515635{margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 5px !important;padding-left: 20px !important;background-color: #ffffff !important;}” css_class=”faq-accordion”][ohio_text text_typo=”null”]

Guarantee

[/ohio_text][ohio_accordion accordion_tabs_type=”`{`object Object`}`”][ohio_accordion_inner title=”Section 1″ tab_id=”1611361001083-072adffd-1e75″ heading=”What warranty is offered on your products?” heading_typo=”null” content_typo=”null”]We guarantee the products against any manufacturing defect for a period of 1 year following the date of delivery of your order.[/ohio_accordion_inner][/ohio_accordion][/ohio_content_box][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”90px”][vc_row_inner][vc_column_inner width=”1/2″][ohio_heading subtitle_type_layout=”top_subtitle” module_type_layout=”on_left” heading_type=”h2″ title=”QXQlMjB5b3VyJTIwc2VydmljZSUzQ3NwYW4lMjBjbGFzcyUzRCUyMmJyYW5kLWNvbG9yJTIyJTNFLiUzQyUyRnNwYW4lM0U=” subtitle=”Q3JlYXRlZCUyMHdpdGglMjBwYXNzaW9u” title_typo=”null” subtitle_typo=”{“font_size“:““,“line_height“:““,“letter_spacing“:““,“color“:““,“weight“:“inherit“,“style“:“inherit“,“use_custom_font“:false}”][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”40px” el_class=”clb__spacer vc_hidden-xs”][ohio_button layout=”fill” shape_position=”right” icon_use=”1″ icon_position=”right” link=”url:%2Fcontact-us%2F%3Flang%3Den|title:Contact%20Us” icon_as_icon=”ion ion-md-arrow-round-forward” title_typo=”null” title_typo_hover=”null” css_class=”clb__alignment_reset”][/vc_column_inner][/vc_row_inner][vc_empty_space height=”20px”][/vc_column][/vc_row]

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